Shippings & Returns

Pre-orders allow you to secure limited-run silhouettes before they reach general inventory.

Orders and cancelation

Pre-orders cannot be canceled/refunded once placed. However, if you wish to change your item to another garment which is in stock/arriving sooner, you may do so.
Alternatively, a store credit will be issued for 1-year use on the online store.

When placing a pre-order, you will proceed through the check out as usual & make full payment. Your order will only be shipped upon arrival of the ordered Pre-Order item/s, usually as per the date suggested on the product page at the time of order placement.

Timeline

Please note that delivery dates are estimates and cannot be guaranteed. Delays may occur, particularly due to fabric sourcing or shipments held by customs.

By placing a pre-order, you acknowledge that unforeseen delays may happen. Jinga is not liable for such delays. Please ensure you review your order carefully before confirming, as we do not offer refunds for unexpected delays, changes of mind, sizing issues, or cancellations.

We will keep you informed and notify you as soon as your pre-ordered items are ready for shipment.

More info

Jinga saves the right to cancel all pre-orders purchases in case of not reaching the minimum quantity that the manufacturer demands. cancellation of the Pre-order may be permitted and a refund/store credit will be issued as per our online store policies.

**Important Disclosure: Re-cuts may differ in color to the original cut as displayed on the website. This is due to fabric sourcing where an entirely new batch of fabric has been used. Even though the color of the fabric sourced is as close as possible to the original color shown, we will not be held liable for any minor variations.

For any questions left unanswered from these terms, please contact us at office@jingaclothing.com

Thank you for shopping at Jinga. The following terms and conditions constitute our Shipping Policy.

Shipping & Processing

Jinga operates from multiple warehouse locations, including Israel, Spain, and China. Orders are dispatched from the warehouse best suited to product availability and delivery destination.

If your country is not listed in our available shipping zones, please contact us and we will do our best to assist.

All orders are processed within 2–3 business days. Orders are not shipped or delivered on weekends or holidays. During periods of high order volume, processing and shipping times may be slightly delayed. If a significant delay occurs from Jinga's side, we will contact you via email or telephone.

Shipping costs are calculated and displayed at checkout.

Please note that delivery delays may occasionally occur due to customs clearance, carrier delays, or other circumstances beyond our control.

Shipment Confirmation & Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). Tracking information typically becomes active within 24 hours.

For any questions left unanswered from these terms, please contact us at office@jingaclothing.com

If you would like to return or exchange an item, please follow the steps below.

Step 1 – Contact Us

Please email with:

Your full name and order number
The item(s) you would like to return or exchange
The reason for the request
Your preferred solution:
- Exchange for a different item or size
- Store credit
- Refund

Step 2 – Ship Your Item

Please return your item(s) to the address and phone number provided by our team.

You may use any shipping carrier. We strongly recommend using a tracked shipping service, as Jinga is not responsible for lost return shipments.

Step 3 – Send Tracking Details

Once your package has been shipped, please email us the:

Shipping carrier
Tracking number

Return Conditions

Returned or exchanged items must be:

Unused and unworn
In original packaging
With all original tags attached
Free from damage, stains, odors, or signs of use

Items that do not meet these conditions may not be accepted.

Returns and exchanges must be requested within 30 days of purchase.

Shipping, Customs & Fees

Customers are responsible for all return shipping costs, customs charges, taxes, import fees, or other related costs.

Jinga will cover the shipping cost for the first exchange shipment back to the customer. Additional exchanges may require extra shipping charges.

Refunds & Store Credit

You may choose one of the following:

Exchange for another item of equal value
Store credit for future purchases
Refund to the original payment method

Please note:

Original shipping costs are non-refundable
Refunds may be subject to payment processing fees charged by PayPal or credit card providers

Order Cancelations

Jinga reserves the right to cancel any order at its discretion. In such cases, a full refund will be issued with no cancellation fees charged to the customer.

For any questions left unanswered from these terms, please contact us at office@jingaclothing.com

Jinga is not responsible for any customs duties, import taxes, tariffs, or additional fees applied to international orders. These charges are the responsibility of the customer.

In the case of an exchange or return, any shipping costs, customs fees, clearance charges, or related expenses required to release or receive the package are also the responsibility of the customer.

For any questions left unanswered from these terms, please contact us at office@jingaclothing.com

Jinga is not liable for products damaged or lost during shipping. If your order arrives damaged, please contact the shipping carrier directly to file a claim, and contact us as soon as possible so we can assist where possible.

Please retain all packaging materials and damaged items before filing a claim with the carrier.

For any questions left unanswered from these terms, please contact us at office@jingaclothing.com